{"id":2,"date":"2019-11-14T12:53:25","date_gmt":"2019-11-14T12:53:25","guid":{"rendered":"http:\/?page_id=2"},"modified":"2026-05-24T19:48:43","modified_gmt":"2026-05-24T19:48:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/mrpookydesign.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-bold-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"color:rgb(58, 33, 53);\">FAQ<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n\n\t<div id=\"gap-1144957903\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1144957903 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Questions sur les press-on nails<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-898477643\" class=\"accordion-item\">\n\t\t<a id=\"accordion-898477643-label\" class=\"accordion-title plain\" href=\"#accordion-item-quelle-taille-devrais-je-commander-?\" aria-expanded=\"false\" aria-controls=\"accordion-898477643-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quelle taille devrais-je commander ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-898477643-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-898477643-label\">\n\t\t\t\n\n<p data-start=\"86\" data-end=\"234\">Il est fortement recommand\u00e9 de commander une trousse de tailles afin de mesurer correctement vos ongles avant de commander un ensemble personnalis\u00e9.<\/p>\n<p data-start=\"236\" data-end=\"386\">Vous pouvez \u00e9galement choisir un ensemble complet de 20 press-on nails r\u00e9utilisables, incluant les tailles de 0 \u00e0 9, pour un ajustement plus flexible.<\/p>\n<p data-start=\"388\" data-end=\"470\">Pour plus d\u2019aide, veuillez consulter le guide :<\/p>\n<p data-start=\"388\" data-end=\"470\"><strong>\u00ab Comment mesurer mes ongles \u00bb<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-562211168\" class=\"accordion-item\">\n\t\t<a id=\"accordion-562211168-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-appliquer-mes-press-on-nails-?\" aria-expanded=\"false\" aria-controls=\"accordion-562211168-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment appliquer mes press-on nails ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-562211168-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-562211168-label\">\n\t\t\t\n\n<p data-start=\"521\" data-end=\"610\">Chaque commande inclut les accessoires n\u00e9cessaires \u00e0 l\u2019application de vos press-on nails.<\/p>\n<p data-start=\"612\" data-end=\"721\">Vous pouvez \u00e9galement consulter la vid\u00e9o tutorielle afin de d\u00e9couvrir les \u00e9tapes d\u2019application.<\/p>\n<div class=\"video video-fit mb\" style=\"padding-top:56.25%;\"><p><iframe title=\"MrPookyDesign - Comment Installer Les Faux Ongles\" width=\"1020\" height=\"574\" src=\"https:\/\/www.youtube.com\/embed\/qBVNcBRxBfs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<\/div>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4166045519\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4166045519-label\" class=\"accordion-title plain\" href=\"#accordion-item-combien-de-temps-durent-les-press-on-nails-?\" aria-expanded=\"false\" aria-controls=\"accordion-4166045519-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Combien de temps durent les press-on nails ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4166045519-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4166045519-label\">\n\t\t\t\n\n<p data-start=\"778\" data-end=\"869\">La dur\u00e9e varie selon votre routine, votre mode de vie et la m\u00e9thode d\u2019application utilis\u00e9e.<\/p>\n<p data-start=\"871\" data-end=\"963\">Avec les languettes adh\u00e9sives, les press-on nails peuvent g\u00e9n\u00e9ralement durer de 1 \u00e0 3 jours.<\/p>\n<p data-start=\"965\" data-end=\"1075\">Avec la colle \u00e0 ongles incluse, ils peuvent durer environ 5 \u00e0 7 jours ou davantage avec une bonne pr\u00e9paration.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2611733338\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2611733338-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-contient-ma-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-2611733338-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que contient ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2611733338-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2611733338-label\">\n\t\t\t\n\n<p data-start=\"1114\" data-end=\"1140\">Chaque ensemble comprend :<\/p>\n<ul data-start=\"1142\" data-end=\"1364\">\n<li data-section-id=\"166ars0\" data-start=\"1142\" data-end=\"1194\">des press-on nails r\u00e9utilisables faits \u00e0 la main ;<\/li>\n<li data-section-id=\"smom77\" data-start=\"1195\" data-end=\"1212\">une mini lime ;<\/li>\n<li data-section-id=\"1ha7lbf\" data-start=\"1213\" data-end=\"1231\">un mini buffer ;<\/li>\n<li data-section-id=\"18ndjln\" data-start=\"1232\" data-end=\"1272\">un b\u00e2tonnet pousse-cuticules en bois ;<\/li>\n<li data-section-id=\"cayfbu\" data-start=\"1273\" data-end=\"1298\">deux tampons d\u2019alcool ;<\/li>\n<li data-section-id=\"5m9w5m\" data-start=\"1299\" data-end=\"1338\">une feuille de languettes adh\u00e9sives ;<\/li>\n<li data-section-id=\"5yx12n\" data-start=\"1339\" data-end=\"1364\">un petit tube de colle.<\/li>\n<\/ul>\n<p data-start=\"1366\" data-end=\"1446\">Une fiche d\u2019instructions pour l\u2019application et le retrait est \u00e9galement incluse.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2163188680\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2163188680-label\" class=\"accordion-title plain\" href=\"#accordion-item-quelle-colle-devrais-je-utiliser-?\" aria-expanded=\"false\" aria-controls=\"accordion-2163188680-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quelle colle devrais-je utiliser ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2163188680-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2163188680-label\">\n\t\t\t\n\n<p data-start=\"1493\" data-end=\"1584\">Chaque ensemble inclut une feuille de languettes adh\u00e9sives ainsi qu\u2019un petit tube de colle.<\/p>\n<p data-start=\"1586\" data-end=\"1692\">La colle peut g\u00e9n\u00e9ralement tenir de 5 \u00e0 7 jours et permet de r\u00e9utiliser vos press-on nails plusieurs fois.<\/p>\n<p data-start=\"1694\" data-end=\"1765\">Vous pouvez \u00e9galement utiliser toute colle con\u00e7ue pour les faux ongles.<\/p>\n<p data-start=\"1767\" data-end=\"1881\"><strong>Astuce:<\/strong> pour une tenue plus durable, appliquez une languette adh\u00e9sive avec une petite goutte de colle par-dessus.<\/p>\n<h3 data-section-id=\"1vumw3q\" data-start=\"1336\" data-end=\"1368\">\u00a0<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1314577749\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1314577749-label\" class=\"accordion-title plain\" href=\"#accordion-item-les-press-on-nails-sont-ils-r\u00e9utilisables-?\" aria-expanded=\"false\" aria-controls=\"accordion-1314577749-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Les press-on nails sont-ils r\u00e9utilisables ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1314577749-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1314577749-label\">\n\t\t\t\n\n<p data-start=\"1937\" data-end=\"1995\">Oui, les press-on nails peuvent \u00eatre r\u00e9utilis\u00e9s avec soin.<\/p>\n<p data-start=\"1997\" data-end=\"2133\">Pour retirer les r\u00e9sidus de colle sous les faux ongles, utilisez d\u00e9licatement une lime \u00e0 main ou un embout \u00e9lectrique \u00e0 basse intensit\u00e9.<\/p>\n<p data-start=\"2135\" data-end=\"2210\">Attention : un limage trop agressif pourrait endommager les press-on nails.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3742002518\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3742002518-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-custom-press-on-nail-sets?\" aria-expanded=\"false\" aria-controls=\"accordion-3742002518-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer custom press-on nail sets?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3742002518-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3742002518-label\">\n\t\t\t\n\n<p data-start=\"2264\" data-end=\"2380\">Oui, il est possible de demander certaines modifications de couleurs, de formes ou de styles selon le mod\u00e8le choisi.<\/p>\n<p data-start=\"2382\" data-end=\"2484\">Vous pouvez inscrire vos demandes dans la section \u00ab note de commande \u00bb avant de finaliser votre achat.<\/p>\n<p data-start=\"2486\" data-end=\"2575\">Vous pouvez \u00e9galement me contacter par courriel pour discuter d\u2019un ensemble personnalis\u00e9.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-636171248\" class=\"accordion-item\">\n\t\t<a id=\"accordion-636171248-label\" class=\"accordion-title plain\" href=\"#accordion-item-combien-de-temps-faut-il-pour-recevoir-une-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-636171248-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Combien de temps faut-il pour recevoir une commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-636171248-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-636171248-label\">\n\t\t\t\n\n<p data-start=\"1950\" data-end=\"2010\">All press-on nails are handmade with care in Qu\u00e9bec, Canada.<\/p>\n<p data-start=\"2012\" data-end=\"2039\">Estimated processing times:<\/p>\n<ul data-start=\"2041\" data-end=\"2189\">\n<li data-section-id=\"qpf3wn\" data-start=\"2041\" data-end=\"2082\">Custom sets: approximately 2 to 4 weeks<\/li>\n<li data-section-id=\"xe7bb4\" data-start=\"2083\" data-end=\"2139\">Ready-to-ship sets: approximately 3 to 5 business days<\/li>\n<li data-section-id=\"1rz9uqu\" data-start=\"2140\" data-end=\"2189\">Sizing kits: approximately 3 to 5 business days<\/li>\n<\/ul>\n<p data-start=\"2191\" data-end=\"2270\">Please note that these delays are estimates and may vary during busier periods.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1361789859\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1361789859-label\" class=\"accordion-title plain\" href=\"#accordion-item-puis-je-annuler-une-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-1361789859-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Puis-je annuler une commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1361789859-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1361789859-label\">\n\t\t\t\n\n<p data-start=\"2976\" data-end=\"3050\">Les annulations sont accept\u00e9es dans un d\u00e9lai de 12 heures suivant l\u2019achat.<\/p>\n<p data-start=\"3052\" data-end=\"3166\">Veuillez toutefois noter que des frais li\u00e9s aux transactions PayPal pourraient \u00eatre retenus lors du remboursement.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3348576570\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3348576570-label\" class=\"accordion-title plain\" href=\"#accordion-item-puis-je-retourner-ou-\u00e9changer-une-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-3348576570-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Puis-je retourner ou \u00e9changer une commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3348576570-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3348576570-label\">\n\t\t\t\n\n<p data-start=\"3223\" data-end=\"3346\">En raison de la nature personnalis\u00e9e et hygi\u00e9nique des press-on nails, les \u00e9changes et remboursements ne sont pas accept\u00e9s.<\/p>\n<p data-start=\"3348\" data-end=\"3405\">Le choix des tailles demeure la responsabilit\u00e9 du client.<\/p>\n<p data-start=\"3407\" data-end=\"3544\">Si vous n\u2019\u00eates pas certain(e) de votre taille, il est recommand\u00e9 de commander une trousse de tailles ou un ensemble complet de 20 ongles.<\/p>\n<p data-start=\"3546\" data-end=\"3706\">Si votre colis est endommag\u00e9 durant le transport, veuillez prendre une photo du colis et me contacter par courriel afin que nous puissions trouver une solution.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-1948849030\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1948849030 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Questions sur les produits num\u00e9riques et illustrations<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-288095589\" class=\"accordion-item\">\n\t\t<a id=\"accordion-288095589-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-acc\u00e9der-\u00e0-mes-fichiers-num\u00e9riques-?\" aria-expanded=\"false\" aria-controls=\"accordion-288095589-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment acc\u00e9der \u00e0 mes fichiers num\u00e9riques ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-288095589-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-288095589-label\">\n\t\t\t\n\n<p data-start=\"3086\" data-end=\"3182\">Vos fichiers seront disponibles en t\u00e9l\u00e9chargement d\u00e8s que le paiement aura \u00e9t\u00e9 confirm\u00e9.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2976866456\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2976866456-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-formats-de-fichiers-sont-inclus?\" aria-expanded=\"false\" aria-controls=\"accordion-2976866456-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels formats de fichiers sont inclus?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2976866456-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2976866456-label\">\n\t\t\t\n\n<p data-start=\"3960\" data-end=\"4004\">Les formats inclus varient selon le produit.<\/p>\n<p data-start=\"4006\" data-end=\"4094\">Veuillez consulter la description de chaque article pour conna\u00eetre les fichiers fournis.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-805906351\" class=\"accordion-item\">\n\t\t<a id=\"accordion-805906351-label\" class=\"accordion-title plain\" href=\"#accordion-item-les-produits-num\u00e9riques-sont-ils-remboursables?\" aria-expanded=\"false\" aria-controls=\"accordion-805906351-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Les produits num\u00e9riques sont-ils remboursables?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-805906351-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-805906351-label\">\n\t\t\t\n\n<p data-start=\"3507\" data-end=\"3583\">En raison de la nature num\u00e9rique des produits t\u00e9l\u00e9chargeables, aucun remboursement ni \u00e9change ne peut \u00eatre effectu\u00e9 apr\u00e8s l\u2019achat.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1015875245\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1015875245-label\" class=\"accordion-title plain\" href=\"#accordion-item-puis-je-utiliser-les-illustrations-\u00e0-des-fins-commerciales?\" aria-expanded=\"false\" aria-controls=\"accordion-1015875245-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Puis-je utiliser les illustrations \u00e0 des fins commerciales?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1015875245-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1015875245-label\">\n\t\t\t\n\n<p data-start=\"4358\" data-end=\"4455\">Sauf indication contraire, les produits num\u00e9riques sont destin\u00e9s \u00e0 un usage personnel uniquement.<\/p>\n<p data-start=\"4457\" data-end=\"4563\">Toute utilisation commerciale, revente ou redistribution est interdite sans autorisation \u00e9crite pr\u00e9alable.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1431709122\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1431709122-label\" class=\"accordion-title plain\" href=\"#accordion-item-offrez-vous-des-illustrations-ou-commandes-personnalis\u00e9es?\" aria-expanded=\"false\" aria-controls=\"accordion-1431709122-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Offrez-vous des illustrations ou commandes personnalis\u00e9es?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1431709122-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1431709122-label\">\n\t\t\t\n\n<p data-start=\"4635\" data-end=\"4737\">Certaines commandes personnalis\u00e9es peuvent \u00eatre accept\u00e9es selon la disponibilit\u00e9 et le type de projet.<\/p>\n<p data-start=\"4739\" data-end=\"4822\" data-is-last-node=\"\" data-is-only-node=\"\">Veuillez me contacter par courriel pour discuter de votre id\u00e9e ou de votre demande.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-459829605\" 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